Havells: Digitisation ‘supports’ growth in net profit, says CIO

Havells’ technology-led programmes played a major role in the electrical equipment company’s enhanced net profit in Q2, 2025-26, says Pramod Mundra, President & CIO, Havells India. The digital platforms from Havells have added considerable value to the customers and the partners, he added.

In H2, 2025-26 Mundra expressed hope the extensive digitisation at Havells will empower the company to move further in projecting data-driven demand planning.  

“At Havells, IT and Digital are at the core of our business transformation—driving growth, efficiency, and innovation across every function. In Q2 FY26, technology-led initiatives in analytics, automation, and omni-channel engagement directly enhanced agility and supply-chain efficiency, supporting over 16% growth in both net profit and EBITDA for the quarter. Our digital platforms, including the Havells One Superapp and AI-enabled service ecosystem, have significantly strengthened customer engagement and partner responsiveness, yielding significant ROI,” says Mundra. 

Havells One Superapp offers digital experience to the customers across four areas – Shop, Service, Loyalty, and IoT, according to the company’s annual filing for FY24-25.

Heavy Investments in Digitisation

The company has been investing heavily in digitisation and other infrastructure over the last few years, says CMD Anil Rai Gupta, speaking with analysts during the Q2, 2025-26 results call. “Over the last few years, we have been investing heavily on rightsizing the company in terms of sales infrastructure, functional infrastructure, R&D, digitization,” says Gupta.

One of the major digital initiatives for Havells in 2024-25 was the launch of ‘Havells One’ app, a platform that offers consumers a 360-degree relationship management experience, integrating both service support and sales functionalities.

Commenting on the plans in the second half of FY25-26, Havells’ CIO Mundra expects a growth in the sales of multiple appliance categories, “As we move into the second half of the financial year, we see strong potential for acceleration, especially across the appliance categories, supported by improved consumer sentiment, channel digitization, and data-driven demand planning. Rooted in values and geared for the future, we will continue to leverage advanced analytics, AI, and automation to drive resilience, innovation, and long-term value creation,” says Mundra.